Terms and Conditions for Otvechat Chat Processing Automation Service
Effective Date: 28.02.2025
Thank you for choosing Otvechat, a chat processing automation service ("Service", "We", "Our"). By accessing or using the Otvechat Service, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Service.
1. Acceptance of Terms By using Otvechat, you acknowledge and accept these Terms and any applicable laws and regulations governing your use of the Service. You also agree to follow any additional rules, policies, and guidelines posted on the Otvechat website or within the Service.
2. Services Provided Otvechat offers an automated chat processing service that enables users to manage and respond to chat interactions, as well as to streamline communication using pre-configured workflows and automation features. The Service includes features such as message filtering, routing, and automated responses.
3. User Responsibilities
You are responsible for maintaining the confidentiality of your account login credentials and ensuring that only authorized users access your account.
You agree to use the Service only for lawful purposes and in compliance with all applicable local, state, and national laws.
You must not use the Service to transmit, store, or share any unlawful, harmful, defamatory, or malicious content.
You agree not to engage in activities that could harm the Service, including but not limited to hacking, reverse engineering, or disrupting the functionality of the Service.
4. Privacy and Data Protection We take your privacy seriously. Your use of the Service may require the collection and processing of personal and chat data. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
5. Account Security You are responsible for maintaining the security of your account and preventing unauthorized access. If you suspect any breach of your account, you must immediately notify us and take appropriate steps to secure your account.
6. Prohibited Uses You agree not to use the Service for:
Engaging in any activity that violates the rights of others, including intellectual property rights.
Sending spam or unsolicited messages.
Using the Service to harass, threaten, or harm others.
Violating the terms of any third-party services that you integrate with Otvechat.
7. Termination of Service We reserve the right to suspend or terminate your access to the Service if we believe you have violated these Terms. You may terminate your account at any time by contacting us at support@otve.chat.
8. Service Availability While we strive to provide continuous access to the Service, we do not guarantee uninterrupted service. There may be planned or unplanned maintenance or outages that could temporarily affect access.
9. Limitation of Liability To the fullest extent permitted by law, Otvechat is not liable for any indirect, incidental, or consequential damages arising from the use of the Service, including loss of data or profits. We are also not liable for damages resulting from third-party integrations or services.
10. Changes to Terms We may update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Service after any modifications constitutes your acceptance of the revised Terms.
11. Governing Law These Terms are governed by the laws of Vietnam. Any disputes arising out of or in connection with these Terms shall be resolved in the courts of Vietnam.
12. Contact Information If you have any questions or concerns regarding these Terms or the Service, please contact us by email at support@otve.chat, by telegram @ryssean or by phone at +84 (346) 364-391.
13. Indemnification You agree to indemnify, defend, and hold harmless Otvechat, its affiliates, and its employees from any claims, losses, or damages arising out of your use of the Service or your breach of these Terms.